When you first try one of the Prestige Dental products, if it does not meet up to your expectations you have the right to send it back within one month of purchase, for a full, prompt refund. Not only that we will arrange to pick it up at our expense.
We will ensure that you are treated with courtesy, understanding and honesty. So if you call during normal office hours you will be greeted by a real person- not a machine.
We will ensure fast delivery. Most of the orders we receive (approx 90%) leave complete the same day. However, if there is a delay we will give you an honest estimate for when you can expect delivery.
We will ensure that you receive prompt answers to your questions. And if we have not got an answer for you the same day we will call you back and let you know we are still looking into it. We are pretty good… but not perfect. Although we endeavour to keep our mistakes to a minimum. Sometimes accidents happen and when they do we will admit them and work with you to correct them to your satisfaction.
We will provide you with knowledge, technical assistance and a truthful description of the product you are buying. We will not promise more than our products can deliver.
You can be rest assured that our products will be covered by warranty and that they comply with all relevant legislative regulations.
If a device or material ever goes wrong we will provide you with a prompt inexpensive solution and for equipment you will be quoted prior to any work being carried out. And for material defects from the manufacturing process you can have peace of mind knowing that we have the ability to quickly activate a prompt recall service.
Last but not least, if you are ever dissatisfied with a Prestige Dental product or service feel free to contact any of the Prestige Dental management.
